Thursday, July 13, 2006

Service Level of Public Instant Messaging Connectivity (PIC) in LCS

When deploying Instant Messaging with Live Communications Server in your company you of course expect to get enterprise degree service levels out of it.

But what happens when you mix a consumer based service (Like Yahoo, MSN and AOL) with an enterprise level deployment of LCS with PIC federation?
Well for me the answer is obvious you get a Consumer degree service level out of it - and this is also what my experience shows me.
What is important here is that if you are a customer or a consultant talking to customers/decision makers, then its worth to emphasize the point that PIC isn't an enterprise level service.

Also if you are implementing and/or troubleshooting PIC then its worth to look at at the LCS PIC troubleshooting posting.

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